These soft skills create hard
results.
Leadership
styles have shifted steadily over the past couple of decades. This shift has
been prompted by the generational evolution of the workforce makeup resulting
in a shift of leadership demographics. As the veteran generation and baby
boomers begin to retire, so too retires the military style of management in
favor of the softer side of leadership that millennials bring to the table.
This more
feel-good leadership style has been propagated by many of today’s most prolific
authors and leadership advisors. Why? Because we are realizing that leading
people, as opposed to leading initiatives or leading projects, ultimately
requires soft skills. Not only that, but those soft skills can be developed.
5 Things Strong Leaders Do
In
today’s business climate, you are quickly becoming a dinosaur if you believe
that the personal side of leadership is unnecessary or unimportant. You are managing
people, not robots. In order to be a good people leader, you must recognize
that people are human, full of frailties, and swayed by influences and
happenings outside of work. Part of being human is making mistakes. The
solution is not punishment, but to help them identify areas where they can
improve.
Managing
the personal portion of leadership while still achieving goals and hitting
deadlines requires the art of leadership, as opposed to the science. As the
leader, you’re managing for results and outcomes. But results don’t come
without relationships, connections and personal investment.
If you’re
not getting the results you want, it may be the soft stuff that you’re lacking.
Here are the five soft leadership skills that affect the bottom line the most
directly, and how leaders can develop them:
1. They have emotional
intelligence.
Leaders
with developed emotional intelligence have the ability to sense, appreciate and
effectively apply the power and acumen of emotions to facilitate higher levels
of collaboration and productivity. Success is the combination of
self-awareness—recognizing your own moods and emotion—with self-regulation—the
ability to control disruptive emotions—and finally motivation—an intrinsic
desire to effectively accomplish your goals.
Acute
emotional intelligence allows managers to regulate their own moods and
behaviors so that they have a more favorable impact on others. It also helps
leaders recognize and draw out personal conflict within their employees—and to
help solve the problem by offering empathy and additional resources as needed.
Self-awareness is making sure that whatever is bothering you doesn’t become a
team problem, and helping others recognize and do the same.
Potential results: increased productivity and
camaraderie among employees who don’t allow their personal issues or foibles to
rule their workday.
2. They are good communicators.
Under the
guise of getting things done, leaders don’t often take enough time to fine-tune
the way they interact with others and convey their messages, either verbally or
in writing.
People in
general tend to be sensitive to the way they want people to communicate with
them, but they are less sensitive to recognizing the ways others want to be
communicated with. For example, if an outgoing and fast-paced person corners an
introverted colleague in the hall for a quick decision on a complicated work
plan, chances are that person will shut down and not completely receive the
message.
Developing
communication skills goes beyond proficient writing or speaking. It is also the
ability to adjust how you communicate so that the other person is receiving the
message you intend. This creates clarity in communication, which reduces
opportunities for misunderstanding.
Potential results: a team that functions smoothly
without the distraction of misunderstandings and ineffective communication.
7 Personality Traits of a Great
Leader
3. They are coaches.
People
don’t like to be told what to do, talked at or ordered around. The
command-and-control model of management is out of date.
Employee
coaching is instead about facilitating and supporting a person’s professional
growth, as opposed to giving a directive for a straight line between where they
are and what they need to do. This approach requires more skill and finesse
than command and control. The leader’s goal as a coach is to help the team
learn, grow and create outcomes independently.
Leaders
who are coaches will identify what is preventing people from being effective
and give them the tools to teach themselves, instead of just telling them.
When a
commanding style is used, it almost always sets up a barrier for employee
engagement. If you constantly tell your employees what to do, it could prevent
them from taking more initiative and a self-starting approach to the job. It is
also setting up an expectation in the job that your employees don’t have to
think because they will be told what to do.
Potential results: Employees, who can solve
problems, create innovation and eventually lead.
4. They have interpersonal
skills.
A leader
with effective interpersonal skills is respectful of employees and has the
ability to easily build rapport. This leader attempts to see the situation from
the other person’s perspective, listening actively to understand ideas being
presented and empathizing when needed.
Leaders
with developed interpersonal skills can also help their teams cultivate
relationships by encouraging understanding and thoughtfulness. These leaders
also show sensitivity to diversity issues, celebrate distinctions and help
facilitate relationships among those who may be different.
There is team strength in
different points of view, varied approaches to problems and ideas inspired by
distinctive life experiences. Interpersonal skills develop relationships that
add to the richness and effectiveness of the team.
Potential results: enhanced relationships and
gelling as a team to achieve group goals and increase performance.
5. They are others-oriented.
Think of
the best manager you ever had. Chances are this manager appreciated you. This
skill is about being others-oriented as opposed to being self-oriented. A
leader who appreciates others will take the time to connect with employees,
making them feel important, heard, understood and valued.
Appreciating others also involves
recognizing employees for their ideas and contributions to the team or the
project. If you make a habit of showing appreciation to each person on your
team on a monthly or even quarterly basis, you will see a significant shift in
employee loyalty and production.
Potential results: employees who
work harder and are more dedicated.
These
five skills naturally dovetail with each other, but when you aggregate them and
practice them, you will be a better leader—and even a better person. It’s
important to recognize that while some may view these skills as “soft,” they
are anything but. Strengthening these skills will result in more effectiveness,
productivity and stronger results from your team. And that goes straight to the
bottom line.
By: Lisa M. Aldisert, 5 Must-Have
Traits of Successful Leaders, (January 9, 2018)